If you haven’t found what you need and still have questions, feel free to drop us a note using the form below. We’re here to help.
Q: Can I change my order?
A: If you need to change your order, please send us a note using the contact form. Please know that we generally process orders within a few hours. And once we’ve processed your order, we are unable to make changes.
Q: Can I add items to my existing order?
A: At the moment, we can’t add to existing orders. Want another bag? Feel free to place a new order, and we’ll ship one out to you.
Q: Where is my order confirmation?
A: We automatically send a confirmation email to the address you provided at checkout. If you didn’t receive an email, please contact us.
Q: When will my bag ship?
A: We do our best to ship bags within two business days after an order is placed. Business days are Monday through Friday, excluding U.S. holidays.
Q: When will I get my bag? How can I track my order?
A: We estimate that you’ll get your bag within 5-7 days after you’ve ordered it.
Q: How much is shipping?
A: Free ground shipping is included in the price your bag. We do not ship internationally.
Q: Will I have to pay import duties and/or taxes?
A: We don’t ship internationally at the moment. As we grow, we hope to make our products available everywhere. Stay tuned.
Q: Can I change the shipping option on an existing order?
A: We only do ground shipping at the moment.
Q: What is your return/exchange policy?
A: We hope you love your the bag but if you don’t for some reason, send us an email and we’ll make sure we get it sorted.
Q: What about return shipping?
A: We ask that customers pay for return shipping.
Q: Is your bag made in the United States?
Q: Do you have any retail locations?
A: We do not have retail locations.
Q: Do you offer volume discounts?
A: Not at this time.