Contact / FAQ

If you haven’t found what you need and still have questions, feel free to drop us a note using the form below. We’re here to help.




FAQ

ORDERS

Q: Can I change my order?

A: If you need to change your order, please send us a note using the contact form. Please know that we generally process orders within a few hours. And once we’ve processed your order, we are unable to make changes.

Q: Can I add items to my existing order?

A: At the moment, we can’t add to existing orders. Want another bag? Feel free to place a new order, and we’ll ship one out to you.

Q: Where is my order confirmation?

A: We automatically send a confirmation email to the address you provided at checkout. If you didn’t receive an email, please contact us.

SHIPPING

Q: When will my bag ship?

A: We do our best to ship bags within two business days after an order is placed. Business days are Monday through Friday, excluding U.S. holidays.

Q: When will I get my bag? How can I track my order?

A: We estimate that you’ll get your bag within 5-7 days after you’ve ordered it.

Q: How much is shipping?

A: Free ground shipping is included in the price your bag. We do not ship internationally.

Q: Will I have to pay import duties and/or taxes?

A: We don’t ship internationally at the moment. As we grow, we hope to make our products available everywhere. Stay tuned.

Q: Can I change the shipping option on an existing order?

A: We only do ground shipping at the moment.

RETURNS

Q: What is your return/exchange policy?

A: We hope you love your the bag but if you don’t for some reason, send us an email and we’ll make sure we get it sorted.

Q: What about return shipping?

A: We ask that customers pay for return shipping.

PRODUCT

Q: Is your bag made in the United States?

A: Yes.

Q: Do you have any retail locations?

A: We do not have retail locations.

Q: Do you offer volume discounts?

A: Not at this time.